The following chargeback reason codes are related to EMV: Visa: 10. REQUEST A DEMO. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. “Credit Card Chargebacks – A Merchant’s Guide“. 26% - the number of chargebacks that result from undelivered orders. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. ) A no-nonsense summary of evidence that proves transaction is legit. As we touched on earlier, chargebacks can happen due to technical errors. Here are some steps you can take to handle chargeback requests: 1. (98) Credit Card. Fraud and chargebacks always result in revenue loss, but they also include fixed-rate fees and other negative consequences. 14 (+0. The customer is claiming that this purchase was not authorized. When this occurs, the merchant receives a notification with a chargeback reason code. See moreChargeback reason code 98 was used to describe any exception that fell into that category. Each card network maintains reason codes to cover all the disputes that qualify for. Clearing. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. 4. 9808 [email protected] immediately identifies a chargeback as being the result of first-party misuse. 4808 Authorization-Related Chargeback. A chargeback is the potential outcome of a disputed credit or debit card transaction. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. . Time Frames by Chargeback Type and Reason Code. But cardholders and merchants have different time limits. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. A reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. For that matter, fraud prevention tactics such as AVS and CVV can be bolstered by adding advanced safeguards like 3D secure, automated transaction scoring, fingerprinting, and device ID tools. For more information on these and other updates, check out our complete chargeback reason. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Here are some chargeback reason codes by card type. Let’s say you got a Visa chargeback with. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST:Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. The cardholder claims they were charged multiple times for a single transaction. Field name: reasonCode. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. The way you manage chargebacks depends on your account setup. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. How long can the issuer wait to file a chargeback? A good faith investigation can be launched up to two years after the original transaction. . Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. Proof that the. 196In most cases, you will have 20-45 days in which to respond to a chargeback. WEX began issuing chip cards in Q4, 2020. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedAT Authorization Noncompliance. Reason Code 98). Stage #1: Awareness - be aware of the chargeback response time limitWhat are chargeback reason codes? Reason codes inform merchants about the reason why the customer is disputing a transaction, based on the information they provided to their bank. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. 08. And according. Choose the representment amount. It’s even more frustrating if you don’t understand what the chargeback code means. If you leave this processing. Processors handle exception items outside of the chargeback management system, however the merchant will see them designated as a chargeback, with an assigned reason code (e. Specifically, these updates only pertain to transactions that are charged back after Oct. The assigned chargeback reason code outlines why a customer submitted the dispute. However, a business’s success rate may vary depending on its dispute approach. Chargeback. Fraudulent transactions almost always lead to chargebacks, and chargebacks are also. The most comprehensive guide to chargeback reason codes. Retrieval request regulations vary significantly from one card brand to another. These codes are broken down into five different category. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. Additionally, evidence suggests merchants win more than 30% of chargeback disputes. 1 Card Recovery Bulletin or Exception File. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Chargeback reason code 98 was used to describe any exception that fell into that category. The Merchant Reviews the Partial Chargeback Claim. FAQs About Visa Chargebacks How does a Visa chargeback work? Chargebacks begin when a cardholder disputes a charge. This means providing evidence that will undermine the cardholder’s claim. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. There are two parts to this. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. Type. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. up under any number of different chargeback . The most common reason for chargebacks (30%) is that the purchase was made with a stolen card. The reason code may not reflect the true reason for the chargeback. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. If you did not receive the email, open Mave, Wave’s automated chatbot, and. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. ) has its own reason code system, so sellers should carefully check the card used for the transaction. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. All parties are subject to the rules of the card networks, including response time limits. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardA chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. ; Help Center Find answers to common questions about Midigator’s technology,. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. 4. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. 634. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Discover chargeback reason code 7030. Chargeback reason codes can change with new information. Reason Code 53 re-presentments must be processed within 45 calendar days from the. The shorthand description is “Cancelled Recurring Transaction. The chargeback transfers funds from the acquirer to the issuer. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. These companies can also handle the entire representment process. The tickets were held at the box office, and no signature, swipe or imprint. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Check with the issuing banks to determine what time limits may apply to you. . Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. Q. Now, compliance cases go through Visa Resolve Online (VROL). A Merchant Category Code is a four-digit number that identifies the type of products or services the merchant provides. ; Resources. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. WEX began issuing chip cards in Q4, 2020. These codes are established by the payment brands to categorize the incoming dispute requests by reason. Next, you can log in to your PayPal account and click on Open Cases in the Resolution Centre. The cardholder initiates contact with their bank or credit union to file a dispute. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. 4 spec (Section 8. Section5. Chargeback Reason Code. ’There are some reasons for filing visa chargeback reason code 32, especially when merchant:. 11/03/15 Updated these MasterCard. Check the chargeback reason code. Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. There are 151 chargeback reason codes across the four. 4808 Authorization-Related Chargeback. UA05 Fraud – Chip Counterfeit Transaction. With that said, you still need to understand the reason codes with any chargebacks from Amex. A02 No Valid Authorization. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Visa Chargeback Life Cycle. Chapter 2 1. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Vantage HouseChargeback Reason Codes; BIN Lookup; ROI Tool; Company. Though the credit card networks have a vast choice of codes, loopholes still happen. FR4 Immediate Chargeback Program. For example, Mastercard has a code which indicates a ‘consumer dispute. 3? Visa chargeback reason code 13. Example: 25. Issuing banks follow standard rules to validate a chargeback and then associate it with a specific reason code according to the evidence that was provided. United States. All of Visa’s existing reason codes were. The shorthand description is “Late Presentment. Chargeback fees can start at US$25 and go up from there. 7. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. . At Visa they used to receive reason code 98. Once you know why a chargeback happened, you can start building a case to address the claims that were made. From there, the merchant can look up the code to figure out what the dispute is about. What is Visa chargeback reason code 13. The cardholder wins: The bank upholds the chargeback, and the funds are not returned to your account. 3 No Authorization. 75 for every $1. For each reason code, a definition is When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)Chargeback Reason Codes. Reason Code 03. Fight; Prevent;. Losing Non Fraud-Related Customer Issues. For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. Visa, MasterCard, and American Express all list compelling evidence by reason code. Chargebacks have an important role to play in the payments ecosystem. While every card system has its own particular exceptional arrangement of chargeback reason codes, the categories are fundamentally very similar. 00 in chargebacks. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Reason Code 12. 60 due to merchandise, fees, overhead, and other sources of loss. . Today, we at Chargebacks911 are proud to call ourselves the industry’s leading name in end-to-end chargeback management. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Receiving a damaged product. This is a code taken from the card scheme’s published list, which identifies why the issuer filed the dispute: Visa Chargeback Reason Codes. Please see the below “cheat sheet” for the new 4 byte reason codes. “It’s a lot tougher with Mastercard because they only use four main codes. Chargebacks911 can create a customized solution to fit your specific business. Incorrect transaction amount or account number. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. With the right compelling evidence,. FAST = Vantiv already has the documentation on file; the agency need only complete the Fast Track form. Fraud 10. Category. American Express chargeback reason code C02 falls under the “Card Member Disputes” category. This code tells you why the customer or bank initiated the dispute. Chargeback reason code. Subsection5. 7. Pro Tip: Prepare a chargeback representment template that you can edit per incoming disputes, and be sure to include. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. These disputes are commonly referred to as friendly fraud. Step 2: Customer initiates the chargeback. ©Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. 4853 – Cardholder Dispute – Goods or Services Not Provided. Each chargeback is disputed by a specific reason code. Early Warning: Reaching a chargeback ratio of 0. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. A new 4 byte reason code will be used moving forward. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. Mastercard Chargeback Reason Code 73: Duplicate Transaction. A08 Authorization Approval Expired. This can be transaction receipts, proof of. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. It is associated with a chargeback reason code, and it is specific per Card Scheme. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Reason Code 02. e above 0. Once you receive this notification, you have 11 days to submit a response. The issuing bank will then pass on the chargeback to the merchant. Please note that the most common Chargeback reason code for Allocation disputes is 10. . Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. If you believe you have received an ACH return in error, you can contact your bank. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. EMV has been a mostly global standard since 2004. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. Each card network maintains reason codes to cover all the disputes that qualify for. Ineligible Transaction (International only) 79. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Discover Chargeback Reason Codes Explained. Chargebacks are something every business wants to avoid, as they can. Take the time to note the following dispute reason codes for Visa. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. These codes are established by the payment brands to categorize the incoming dispute requests by reason. This ranges anywhere from roughly 60 to 90 days after purchase. Chargeback reason codes have changed. The codes for each card brand are listed below along with the recommended documentation to provide. 5 Ways I’m Using AI to Make Money in 2023. 12 GBP -> 127. Processors handle exception items outside of the chargeback management system, however the merchant will see them designated as a chargeback, with an assigned reason code (e. Below are some examples of more common reason codes. Vantage HouseCard issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. -0. The card issuer assigns it a chargeback reason code, a simple alphanumeric code to describe the reason for the chargeback. 02/10/16 Added Debit Chargeback Reason Codes. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. Visa chargebacks can be a major inconvenience for merchants. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving2. MASTERCARD. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. United States. Date Option. In short, the bank didn’t have a clear, specific coding option to explain why it wanted to dispute a particular case. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. For example, some reason codes offer cardholders over a year to file. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or. Step 4: Card Network Collects Dispute Information. The shorthand description is “Goods/Services Not as Described. It was originally just one facet of legacy reason code 81. 6. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. How you respond is determined by the chargeback reason code: Embed This Graphic. Support; Login. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. F02. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. 1 EMV Liability Shift 10. 11. The list of chargeback reason codes in this article. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 1: Use the corresponding dates from the invoice. MasterCard: Reason Code 4859 Services not rendered. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. There is a violation of a Visa or MasterCard rule, for which there is no chargeback reason code. 3: Goods or services were not received: C08: RG: 4855: 13. ; Help Center Find answers to common questions about Midigator’s technology,. An XCK entry may be returned up to sixty days after its Settlement Date. 2=1020 etc. 99. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. All parties are subject to the rules of the card networks, including response time limits. Some payment service providers like PayPal and Stripe have their own reason codes as well. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. 8% with at least 1,000 total disputes. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. 4841 Canceled Recurring or Digital Goods Transactions. Duplicate Processing - 81ECM monitors first presentment chargebacks regardless of reason code or transaction type. ” Currently, merchants can already prevent many 10. in. 4: “Other Fraud. Please refer NPCI OC- 93 for details. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. The reason for the dispute was false or inaccurate. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. For merchants, the deadline to respond is 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. For defective or “Not as Described” reason codes. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. By entering your email, you agree to receive marketing emails from Shopify. For example, American Express has more than a dozen retrieval request reason codes while Discover only has four. 1003 - Transaction Supporting Document (TSD) needed. Visa chargeback reason codes. Spot these types of chargebacks using the below reason codes. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. This list was generated 5/4/2022. The reason codes are grouped into several broad. About American Express chargeback reason codes. The. However, it's advisable to respond to whatever reason code you received from the bank. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. STEP #7: Bank Review & Decisioning. Code 10. F01. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. If your chargeback ratio is high [i. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). Additionally, one clearing transaction. The most comprehensive guide to chargeback reason codes. There is no one-size-fits-all when fighting chargebacks. Others require banks to wait for a certain period before they can issue a chargeback. Message. Reason Code 98). You may know that every dispute you receive is attached to a chargeback reason code. Betty's issuing bank assigned chargeback reason code 10. Kristen Walters. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. You win, but a second dispute is filed: The issuer has the right to file a second chargeback for the same transaction. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. [noun]/* rēzən kōd / A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the. If you accept liability, the issuer must initiate the chargeback within 30 days of the retrieval request response date. In most scenarios, professional chargeback assistance can substantially raise your ROI. Cardholder Disputes. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Visa chargeback reason code 11. FR6 Partial Immediate Chargeback Program. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. Chargeback reason codes. Specify the invoice date and net due date to assign to chargebacks. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Visa Chargeback Reason Codes. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. For example, if a fraud code 10. Mastercard Chargeback Reason Code 71: Disputed Amount. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Each response needs to be unique. Visa chargeback reason code 75 is filed as an honest mistake. 11. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. M49 Vehicle Rental – Theft or Loss of Use. You can learn more about each one by visiting the Mastercard Chargeback Guide. Acquirer Use of Message Reason Code 7623. This may include: Transaction receipts; Merchant credentials; Customer authorizationReason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. The most effective chargeback professionals can deliver customized solutions for chargeback management with every facet of your dispute process. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. Either the acquiring or issuing bank could initiate the chargeback. 98%. Download this sample Chargeback Rebuttal Letter. 00 USD.